Inmate CenturyLink phone account refund instructions:

 

 

Effective Tuesday, May 19, 2020: LCSO is switching phone carriers at the Detention Facility tomorrow and anyone who has sent funds for inmate calls via CenturyLink, our former provider, can request refunds by following the below procedures.

 

How does an inmate get a refund on their debit account?

Please use this link to download the refund form. Refund Request Form

Requests should be mailed to:

CenturyLink/ICSolutions
Debit Refund Request
2200 Danbury Street
San Antonio, TX 78217

  • Requests must include the inmate's name, inmate I.D. number, residential address, daytime phone number
  • For records retention purposes, refund requests must be received within 30 days.
  • Please allow up to eight weeks for the refund to be received.

 

How do I get a refund for unused Prepaid services?

Simply call 888-506-8407. If refunding to the credit or debit card on file, refunds are available on the same day requested, typically within 15 minutes.

Written requests can be mailed to:

CenturyLink/ICSolutions
Debit Refund Request
2200 Danbury Street
San Antonio, TX 78217

  • Include your name, address and the phone number associated with the Prepaid Collect account.
  • Please allow up to eight weeks for refunds by mail to be received.